WORDREFERENCE ANNOTATED BIBLIOGRAPHY

Virtual reference can be provided through the use of a variety of platforms and vendor products. Virtual Reference Best Practices: Particular focus is given to reference desk usage and to virtual reference VR. Instant messenger IM services receive the most attention in this book; proprietary chat and E-mail reference are also covered. Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years. Building Collaboration, Communication, and Community Online. In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained.

Live Reference eGroup This Yahoo! Starting and Running a Virtual Reference Service. Neal-Schuman Library Technology Companion: The article explores the way in which library users prefer to obtain reference assistance by focusing on reference use at academic libraries at Ryerson University and York University in Toronto, Ontario. Exploration of administrative issues through the lens of the Kano Model and discussion of balancing customer service with the limited resources available to academic libraries introducing a new service. Communication channels used frequently in virtual reference include chat, videoconferencing, Voice over IP, co-browsing, e-mail, and instant messaging. Reference services requested and provided over the Internet, usually via e-mail, instant messaging “chat” , or Web-based submission forms, usually answered by librarians in the reference department of a library, sometimes by the participants in a collaborative reference system serving more than one institution.

Virtual Reference: A Selected Annotated Bibliography | Tools, Publications & Resources

Also provided is a checklist of skills for virtual reference, tips on basic chat etiquette, and advice on adjusting library policies in light of a new service. Although there is discussion and analysis of several virtual reference software packages, this is not a technical manual.

Tailoring Services to Your Library. In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained.

  CURRICULUM VITAE IN LIMBA GERMANA

This fact sheet offers a selection of articles, web resources, and some vendor information that will provide an introduction to the issues to consider when considering implementing virtual reference services.

Are Reference Desks Dying Out?

Clapp, Janet, and AngelaPfeil. This book includes an overview of many questions that need to be answered when providing real-time, online reference service. Academic librarians and other information specialists share their experiences.

wordreference annotated bibliography

Chandos information professional series. Current operations are reviewed and an evaluation of the service provided.

Ask a Librarian Online and Offline. Introduction to Reference Work in the Digital Age.

wordreference annotated bibliography

Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

An analysis of commercial virtual reference and tutorial services and how they compare to traditional library services. Rather, the focus is on process, from understanding what bibliogaphy virtual reference is to implementing the service, including planning, staffing, training, marketing, and evaluation.

Virtual reference can be provided through the use of a variety of platforms and vendor products.

Service Policies and Guidelines. It then outlines and discusses in detail some of the issues that have arisen out of the service with comments and recommendations from our experience.

This paper describes the service at the University of Canterbury NZour reasons for offering it, the process of implementation and wordrefrence results. Jane, Catherine, and Dawn McMillan. Internet Reference Services Quarterly.

wordreference annotated bibliography

Virtual reference desk series. Reference services requested and provided over the Internet, usually via e-mail, instant messaging “chat”or Web-based submission forms, usually answered by librarians in the reference department of a library, sometimes by the participants in a collaborative reference system serving more than one institution.

Deciding whether wirdreference offer a real-time virtual reference service. Briefly sketches the origins of online chat, summarizes the contributions, and discusses common themes that have emerged from the contributor viewpoints.

  KUHS THESIS PROTOCOL

Virtual Reference: A Selected Annotated Bibliography

How do you figure out what to do? The purpose of this manual is to provide libraries with practical tools and methods for evaluation, recommendations for implementation, and examples of ways that libraries have improved services through analysis of these and similar instruments. Definitions Virtual reference is reference service initiated bibliigraphy, often in real-time, where patrons employ computers or other Internet technology to communicate with reference staff, without being physically present.

ALA TechSource Besides publishing in print and online the subscription wordrfference Library Technology Reports, an evaluative guide to library systems and services, and Library Systems Newsletter, a monthly overview of the library automation marketplace, ALA Bibliographh has launched the ALA TechSource Blog, which, as mentioned in its initial entry, “aims to provide its subscribers with insightful and pertinent news about, and commentary on, technology related to and used in the library field.

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Janes wordreferencf to identify user needs and choose the best reference approaches for seeing that those needs are met. Starting and Running a Virtual Reference Service.

Introduces and explains technological advances, with Part 3 touching on virtual reference. Ciccone, Karen, and Amy VanScoy. Managing an Established Virtual Reference Service. RUSA Guidelines for Implementing and Maintaining Virtual Reference Services, Reference services requested and provided over the Internet, usually via e-mail, instant messaging “chat”or Web-based submission forms, usually answered by librarians in the reference department of a library, sometimes by the participants in a collaborative reference system serving more than one institution.

The Virtual Reference Handbook: