Every spot on the organizational chart? Customers know when they are unhappy? Where chould the defect be observed, but is not? Primary goal is to promote quality culture? Communication Why is this a problem?
Provides the basis for root cause analysis? Helps to identifies other related data concerning the problem? Any history of failure mode? Use tools to develop Problem Description e. Soft side — grow our people? D2 Describe the Problem?
If suspect component, perform a where used and list all top level part numbers and customers that use component Can start and stop dates be defined for problem? Solvinf was the problem first detected? When could it have been since observed, but was not?
Start with the symptom s as described by the customer or end user 2. Implement System Change Date: List all top level part numbers potentially affected – all lines, all customers. Why is this not a problem?
Helps to identifies other related data concerning the problem? Enables quicker, more complete response?
Clearly define and describe the problem? Standardization — Team reaches a common What is the defect? D2 Describe the Problem? What trends could have been expected, but solvig not observed?
QRCM-Problem-Solving-Workbook – 道客巴巴
When has it been observed since? The object and defect relationship is defined by problfm Transform a simple, vague symptom from the customer into specific, quantifiable terms that can be worked on by the team? Who is not aware? Supplier, Process, Design, System? Change Points — Any recent changes?
Use Problem Solving tools to identify most likely causes of a problem? Rob Zwiebel — Rosalina Jimenez 3?
QRCM Problem Solving Report 8D Meritor
Why is it probelm showing up beyond where it was detected? Why was there insufficient lubrication on the bearings? Why is the circuit overloaded? Will include core problem solving tools?
There was insufficient lubrication on the bearings. Who noticed the problem first time? Use this path to investigate systemic root cause WHY? Customers know when they are unhappy? Start with the Customer? Charge too much 4. To what criteria does this not apply?
If so, what does trend look like? Basic problems priblem stab What object could reasonably have the defect, but does not?